Shipping policy

Every Tezuka Lamps order ships with tracking. Here's what to expect.

Processing time

Orders are processed within 1–4 business days (Monday–Friday, excluding holidays). During peak seasons like Black Friday and the holidays, processing can take up to 2 extra business days.

Delivery time

We currently ship to the United States. Standard shipping is free and takes 7–12 business days after your order ships. Delivery times are estimates from our carriers and are not guaranteed. Black Friday and Christmas volume can cause delays.

Ordering a gift? Check the order-by date shown on our site during the holiday season so your lamp arrives in time.

Shipping costs

Shipping costs, including any free-shipping offers, are shown at checkout before you pay.

Carriers and tracking

We ship with trusted carriers including USPS, UPS, FedEx, Canada Post, Australia Post and their local delivery partners. You'll get an email with your tracking number as soon as your order ships. Tracking can take up to 5 business days to show its first update.

If you order more than one lamp, your items may arrive in separate packages on different days. Each package has its own tracking.

Changes and cancellations

Need to change or cancel your order? Email us within 24 hours of placing it at tezukalamps@gmail.com. After 24 hours your order may already be on its way and can't be changed.

Shipping address

Please double-check your address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake, email us within 24 hours and we'll fix it before it ships.

Lost or damaged packages

If your tracking hasn't updated in 20 business days, your package shows as delivered but you didn't receive it, or your lamp arrives damaged, email us with your order number. We'll make it right with a replacement or a refund.

Customs and duties

Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These charges are the customer's responsibility.

Questions?

Email tezukalamps@gmail.com. We reply Monday–Friday, 9:00 AM–5:00 PM (PT).