Refund policy

We want you to love your lamp. If you don't, you have 60 days from delivery to request a return or exchange.

Eligibility

• Items must be unused, in the same condition you received them, and in the original packaging.
• Please include your order number or other proof of purchase.

How to start a return

Email tezukalamps@gmail.com with your order number and the reason for the return. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

Please check your order when it arrives. If your lamp is damaged, doesn't light up, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, and in most cases you won't need to send the item back.

Exceptions

Custom and personalized lamps (for example, lamps made with your photo or name) can't be returned unless they arrive damaged or defective. Gift cards can't be returned.

Exchanges

The fastest way to get a different character or style is to return the item you have and, once the return is accepted, place a separate order for the new one.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. Your item must be unused, in the same condition you received it, with tags and in its original packaging, along with your receipt or proof of purchase.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund was approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take extra time to post the refund.

If more than 15 business days have passed since your return was approved and you haven't seen your refund, email us at tezukalamps@gmail.com.